Florist Wimbledon Online Flower Delivery Terms & Conditions

Application and Scope

These Terms and Conditions ("Terms") govern your access to and use of the www.floristwimbledon.co.uk website and all associated online flower delivery services offered by Florist Wimbledon (“we”, “us”, “our”). By submitting an order or otherwise interacting with our website, you confirm that you have read, understood, and agree to be bound by these Terms. Please read them carefully before placing an order.

These Terms apply to all customers ordering flower delivery within Wimbledon and the surrounding areas. If you do not agree to these Terms, you must not use our services.

Order Process

All orders for online flower delivery Wimbledon are subject to product availability, acceptance, and confirmation by Florist Wimbledon. Your order is deemed an offer to purchase our products, which we may accept or decline at our sole discretion.

Order Placement:

• To place an order, select your desired flower arrangement, provide recipient and delivery details, and complete checkout as prompted.
• Carefully review your order details before finalising, as we cannot correct delivery information after the order has been dispatched.
• Upon receipt of your order, you will receive an acknowledgment email confirming that your order has been received. Please note, this does not yet indicate contract formation.
• We reserve the right to refuse or cancel any order at our discretion, for example, due to product unavailability, delivery constraints, or suspected fraudulent activity.

Order Acceptance and Contract Formation:

• The contract between you and Florist Wimbledon is formed only when you receive an email from us confirming the dispatch of your order.
• We will take reasonable steps to deliver your flowers as requested. However, occasionally certain flowers, colours, or containers may not be available. If this occurs, we reserve the right to substitute products of equivalent value and appearance.
• You agree that it is your responsibility to ensure that the recipient’s details and delivery address are correct and complete. We cannot accept responsibility for delay or non-delivery arising from inaccurate information supplied by you.

Payment Terms

Payments for online flower delivery Wimbledon orders must be made in full at the time of ordering. All prices displayed on our website are in Pounds Sterling (£) and are inclusive of VAT (where applicable), unless otherwise stated. Additional delivery charges may apply and these will be clearly shown at checkout.

Acceptable Payment Methods:

• Major credit and debit cards accepted at checkout.
• All payments are securely processed in accordance with applicable industry standards to maintain your security and privacy.
• We do not accept cheques or cash payments for online orders.

Your payment will be charged upon completion of the checkout process. If payment is not authorised, we will not be able to process or fulfil your order. We reserve the right to cancel any order if we suspect fraudulent payment or payment failure.

Delivery Policy

Florist Wimbledon aims to provide timely flower delivery throughout Wimbledon and the surrounding areas as specified on our website. During checkout, you’ll be asked to select a preferred delivery date.

While we always strive to deliver your flowers on the requested date, circumstances outside our control (such as traffic, bad weather, or supply delays) may occasionally affect our delivery times and dates. In such instances, we will endeavour to notify you as soon as possible and arrange an alternative delivery.

Delivery Specifics:

• Orders for delivery to addresses outside of our designated zones may not be accepted. Please check our delivery coverage prior to ordering.
• If the recipient is not present when the delivery is attempted, flowers will be left with a neighbour or in a safe location, if possible, and a delivery note will be left at the address.
• If neither option is available, we may attempt to re-deliver at a later agreed time. Further delivery charges may apply for additional attempts.
• We cannot be held liable for delivery failures due to incorrect or incomplete address or contact details provided.

Cancellations and Amendments

We understand that circumstances may change and you may need to alter or cancel your flower delivery order. Please note the following cancellation and amendment policy:

• You may cancel or amend your order free of charge provided you contact us at least 24 hours before the scheduled delivery date.
• If cancellation is requested after this cut-off, we may already have started preparing or dispatching your order, in which case cancellation may not be possible and the full charge will apply.
• All requests for order amendments, including changes to delivery address, flower selection, or recipient details, must be submitted in writing via our website contact form at least 24 hours prior to delivery.

For orders placed for same-day or next-day delivery, cancellations and changes must be requested within one hour of order confirmation. While we will do our best to accommodate late requests, we cannot guarantee amendments will be made once processing has commenced.

Refunds and Returns

Florist Wimbledon takes great care to ensure each flower arrangement is delivered fresh and as described. If, however, your flower delivery in Wimbledon does not meet our usual high standards, please contact us within 24 hours of delivery with details and photographic evidence (where possible).

• We may, at our discretion, offer a replacement, re-delivery, or a refund where goods are proven to be unsatisfactory, damaged in transit, or significantly different from the description.
• Refunds will be processed using the same method as the original payment.
• The right to return or receive a full refund does not apply to perishable goods such as fresh flowers, unless there is a proven fault or issue with quality.

Each refund request will be assessed individually according to the product, circumstance, and evidence provided.

Product Descriptions and Substitutions

We endeavour to ensure that all products on our website are presented as accurately as possible. However, on rare occasions, certain flowers, bouquets, or containers may need to be substituted due to seasonal or supply shortages. Any substitutions will be of equal or greater value and as similar as possible in appearance and style. Our top priority is your satisfaction with both the freshness and quality of your Wimbledon flower delivery.

All photographic representations on the website are for guidance. Actual products may differ slightly due to natural variances in colour and bloom.

Liability

Our liability to you in connection with any order will not exceed the total price charged for the relevant item. We are not liable for:

• Losses that were not caused by any breach on our part
• Loss of profit, business, savings, goodwill or any indirect or consequential loss
• Failure to deliver goods where you have provided incorrect or incomplete information
• Delays or failure to deliver due to events beyond our reasonable control (such as adverse weather, strikes, or supply interruption)

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

Intellectual Property

All content on the Florist Wimbledon website, including but not limited to text, images, graphics, and logos, remains the property of Florist Wimbledon or its content suppliers. Reproduction, distribution, or use of any part of our content without express permission is prohibited.

Personal Data and Privacy

We treat your personal information with the utmost confidentiality in accordance with the UK GDPR and Data Protection Act 2018. Information collected when you place an order is solely used to process and deliver your order efficiently. We do not sell or share your personal data with third parties except where necessary for order fulfilment.

For more information, please refer to our Privacy Policy available on our website.

Changes to Terms & Conditions

Florist Wimbledon reserves the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on our website. We recommend reviewing these Terms regularly to stay informed of any updates. If you continue to use our services, you will be deemed to have accepted any revised Terms.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or relating to these Terms or your use of the Florist Wimbledon website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact and Customer Service

If you have any queries, require assistance with an order, or wish to raise a complaint, please use the contact form provided on our website. Our team is committed to assisting customers throughout Wimbledon and the surrounding areas to ensure an exceptional online flower delivery experience.

General Provisions

If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions will remain in full force and effect. No waiver by us of any breach of these Terms shall be considered a waiver of any subsequent breach. You may not assign your rights or obligations under these Terms without our written consent.

Notice to Customers in Wimbledon and Surrounding Areas

These Terms & Conditions apply to all customers who use Florist Wimbledon’s online ordering and flower delivery services throughout Wimbledon and the neighbouring localities. By using our services, you agree to abide by the above conditions, ensuring a smooth and satisfactory delivery of beautiful flowers to your chosen recipients.